The purpose of this policy is to outline Jackery's warranty & shipping.
Order Cancellation
If you have placed an order with Jackery.com but it has not yet been shipped, you can request a full refund by emailing hello.eu@jackery.com.
Please note that if the order has already been shipped and you request a cancellation, you will need to cover the return shipping cost.
If the product is out of stock or if the address provided is incomplete or incorrect, we will contact you via email. If we do not receive a response within 15 days, the order will be automatically canceled and a full refund will be issued.
Please be aware that once an order has been shipped, we are unable to make changes to the delivery address.
Right of Withdrawal
- 1. The Customer is entitled to withdraw from the contract within 30 days without giving any reason.
- 2. The withdrawal period is 30 days and starts on either one of the following dates:
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a). The date on which the Customer obtains, or a third party other than the carrier and indicated by the Customer obtains, physical possession of the products;
- b). n the case of a contract relating to multiple products ordered by the Customer in one uniform order and delivered separately: the date on which the Customer obtains, or a third party other than the carrier and indicated by the Customer, obtains physical possession of the last product;
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- c). In the case of a contract relating to the delivery of a product consisting of multiple partial shipments or pieces: the date on which the Customer obtains, or a third party other than the carrier and indicated by the Customer obtains, physical possession of the last partial shipment or piece; or,
- d). In the case of a contract for regular delivery of products during a defined period of time: the date on which the Customer obtains, or a third party other than the carrier and indicated by the Customer, obtains physical possession of the first product.
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To exercise the right of withdrawal, the Customer must inform Jackery by an unequivocal declaration of his/her decision to withdraw from the contract. This can e.g. be done by sending an email to hello.eu@jackery.com.
3. To meet the withdrawal deadline, it is sufficient for the Customer to send his/her communication concerning his/her exercise of the right of withdrawal before the expiry of the withdrawal period.
4. If the Customer withdraws from the contract, Jackery shall reimburse to the Customer all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs resulting from the Customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by Jackery), without undue delay, and in any event not later than 14 days after the day Jackery has been informed about the Customer's decision to withdraw from this contract. Jackery will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction, unless Jackery has expressly agreed otherwise with the Customer; in any event, the Customer will not incur any fees as a result of such reimbursement.
5. Without undue delay and in any event at the latest within 14 days from the day on which the Customer communicates the withdrawal from this contract to Jackery. The deadline is met, if the Customer dispatches the products before the period of 14 days has expired.
6. The Customer shall only be liable for a loss in value of the products, if the loss in value is due to handling of the products that is not necessary for checking the condition, characteristics and functioning of the products.Jackery will e-mail the Customer to confirm that Jackery have received the withdrawal.
The following steps must be taken before obtaining return service:
- 1). Describe the product defect and recipient information for the return, the Jackery customer service team's will provide you with information and assistance on what is needed.
- 2). All accessories spare parts and gifts (if any) need to be returned to Jackery.
- 3). Parts and accessories should be returned securely packaged to ensure they are in good condition and to prevent damage during transportation.