Shipping policy

Shipping policy

Shipping Fee & Time
Free shipping for all orders in the U.K. excluding Northern Ireland that has to pay a one-off shipping fee of £49.99.

Products shipped via free shipping service are normally delivered within 3-5 business days after placing the order. 

Shipping Orders
Orders will be shipped within 3-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Order Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.

Delivery Address
A correct and complete delivery address is essential. Currently, we only ship orders to the United Kingdom.

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Shipping Couriers & Status

Order(s) will be shipped by Jackery at the United Kingdom. When you place an order on website, you will receive a shipping information email automatically from Jackery. Please check your email address. If you haven't found the email, please check your spam box and add Jackery to your contact list.

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