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Jackery Support

Find your solution on this page or email customer support at hello@jackery.com

Customer Support

Have product support questions? Find answers to common questions on FAQ page here the FAQ tabs on each product page. You can also send us an email to hello@jackery.com We will respond to you within one business day. We are open Monday to Friday from 10:00 am to 7:00 pm GMT.

User Guides

Download free user guides for all of our products. The guides contain detailed information on technical specifications, operational instructions, and general care for the products.

Shipping Policy, Warranty & Return Policy

See details on our warranty and return policy for your Jackery purchases on our uk.jackery.com store.