My experience with Jackery so far has been exceptional. I am very happy with my Jackery 500, I live off grid in a small van, and this has made life so much easier. Its long power life and small lightweight design suit my need perfectly. I previous petchased 2 smaller less powerful power stations from a different company, which require 5 hours each to charge off the mains, and steuggle to charge off my solar panbels. The Jackery Explorer500 not only lasts much longer, and powers more of my appliences, it also only takes just over an hour to be fully recharged on the mains, and charges beautifullyfm using the solar panels. The Customer services team are excellent. They have answered all my questions very promply, and been extremely helpful, even taking the time to read through a tool manual for me, to see if their products would be suitable to run my machines. I am so impressed with the company, and the over all size and functionality of the Explorer 500, I am already looking at their other products, and plan to purchase one of their large stations to replace the old large heavy batteries I currently use to power my fridge and lights. Highly recommended company. And a great power station.