Bumpy start, but great support & superb product.
Item was shipped quickly and arrived earlier than expected. Unfortunately, the first unit I received was faulty and would not charge/recharge via the 240 volt mains input. It appeared to function correctly in every other way, even charging directly from both the solar panels and 12 volt input.
Direct email support from Jackery was prompt and very helpful, but after troubleshooting the problem for a few days the issue was not resolved.
I therefore requested a replacement unit and was quickly provided with the packaging instructions and return shipping label (free of charge).
Following confirmation of posting, a replacement unit was dispatched and received with three days. This unit was tested, proven to be fully functional and whilst it was primarily purchased for 'off-grid' camping/motorhome usage, it has proven to be an invaluable asset during a number of household power outages we have experienced following recent storms.
Whilst not a cheap item, this unit (Explorer 2000 v2) is very well made, robust and very easy to operate. Only time will tell if it is ultimately 'worth the money', but (at the moment) I am very happy with both my purchase and the customer support received to date.